At Hidayah ("we", "our", "us"), we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our OTT (Over-the-Top) services, including our website, mobile applications, and streaming platforms (collectively, "the Platform"). By using our services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We may collect the following types of information when you use our services:
Personal Identification Information: This includes your name, email address, phone number, billing information, and other personal details that you provide when creating an account, subscribing, or contacting us.
Usage Data: We collect data about your usage of the Platform, including streaming history, content preferences, search history, device information, and other activities on the Platform.
Device Information: We may collect information about the devices you use to access the Platform, such as your device type, operating system, IP address, and browser type.
Payment Information: If you subscribe to paid services, we may collect your payment details, such as credit card or billing information, through secure third-party payment processors.
Cookies and Tracking Technologies: We use cookies, web beacons, and other tracking technologies to improve user experience, analyze trends, and gather demographic data. You can adjust your browser settings to block cookies, but this may affect your experience on the Platform.
2. How We Use Your Information
We use the collected information for the following purposes:
To provide and personalize our services, including content recommendations.
To process payments and manage subscriptions.
To send you notifications about updates, promotions, and new content.
To improve and optimize the functionality of the Platform.
To analyze user behavior and trends to enhance our content offerings.
To comply with legal obligations and resolve disputes.
3. Sharing Your Information
We may share your information in the following situations:
Service Providers: We may share your information with third-party service providers who assist in the operation of the Platform, such as payment processors, cloud storage providers, and marketing platforms. These providers are obligated to maintain the confidentiality of your information.
Legal Compliance: We may disclose your information if required by law, such as in response to a subpoena, court order, or legal process, or if we believe in good faith that such action is necessary to comply with applicable laws or to protect our rights.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your personal information may be transferred as part of the transaction. We will notify you before your personal information is transferred to a new entity.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of electronic storage or transmission is 100% secure, and we cannot guarantee the absolute security of your data.
5. Your Choices and Rights
Access and Correction: You have the right to access and update your personal information. You can modify your account details through the Platform or contact us for assistance.
Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Opt-Out: You can opt out of receiving marketing communications by following the unsubscribe instructions in the emails we send or by contacting us directly.
Cookies and Tracking Technologies: You can manage your cookie preferences through your browser settings. Blocking cookies may limit your access to certain features on the Platform.
6. Children’s Privacy
Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that a child under 13 has provided personal information, we will take steps to delete that information as quickly as possible.
7. Third-Party Links
The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.
8. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the "Effective Date" at the top will be updated. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.
9. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise your rights regarding your personal data, please contact us at [email protected]